Account and sign-in
Registration, password recovery, profile access, and authorized users.
Support for older adults and pets
How can we help?
Get help with the CareLocate app, your account, compatible GPS trackers, location features, alerts, and device settings.
Email CareLocate Supportandrealanteme@gmail.com
SUPPORT TOPICS
What we can help with
Tracker setup
Linking a device, scanning its code, connectivity, and firmware details.
Location and safe zones
Real-time location, route history, map display, and safe-zone alerts.
SOS and notifications
SOS events, movement or fall alerts, calls, and notification delivery.
Battery and device status
Low-battery alerts, offline status, charging, and tracker availability.
Profiles and settings
Older-adult or pet profiles, activity information, permissions, and preferences.
BEFORE YOU EMAIL
Help us understand the issue
Include only the information needed to identify and reproduce the problem. This helps us provide a more accurate response.
01
Your registered account email address.
02
The tracker model and device ID or IMEI.
03
Your phone model, operating system, and CareLocate app version.
04
A clear description of the issue and when it occurred.
05
Screenshots or error messages, with unrelated personal data hidden.
Never send your password, verification code, complete authentication token, bank-card details, or other unnecessary sensitive information.
ACCOUNT DELETION
Delete your CareLocate account
In the app, go to Profile → Account → Delete Accountand follow the confirmation instructions. Deleting the app from your phone does not delete your account.
If you cannot access the account, email support from the registered email address and clearly request account deletion. We may need to verify your identity before processing the request.
IMPORTANT
Not an emergency service
CareLocate is a location and communication aid. Location, connectivity, alerts, and calls can be delayed or unavailable because of signal, battery, device, network, or service conditions.
If an older adult is missing, injured, or in immediate danger, contact local emergency services first. For urgent veterinary concerns, contact a qualified veterinarian.
For privacy questions, data-access requests, or account-data deletion, email andrealanteme@gmail.comwith the subject CareLocate Privacy Request.